Phone Repair Service Coordinator
The Role
We are currently seeking a detail-oriented and highly organised individual to join our team as a Mobile Device Repair Claims coordinator. In this role, you will play a crucial part in assessing and processing repair claims.
These service claims relate to damaged devices which need to be repaired either through our in-house mail in service or through third party repair stores within our network.
About Renewable Care
Renewable Care is a device repair and warranty business and is part of the Renewable Mobile group of companies which was created by a team of passionate professionals who wanted to make a sustainable environmental difference, in an industry where e-waste is a common practice.
Tasks & Responsibilities
The role will include the following:
Coordinating mail in repairs with customers in AU & NZ
Coordinating third party repairs for customers located around AU & NZ
Working alongside our in-house technicians to administrate and quote on repair jobs
Provide technical support to customer service agents in relation to current service claims
Quality Control of repaired and replacement devices.
Your Skillset
You will be ideal for this role if you have these qualities:
High level of attention to detail
Strong administrative skills
Extremely organized
Outstanding customer service skills
Technical minded
Savvy with computer work
Phone Industry experience very highly regarded
Ability to adapt quickly to ongoing role development.
Exceptional problem-solving and analytical skills,
Pay: $60,000.00 - $67,000.00 per year
Schedule:
Monday to Friday
Supplementary Pay:
Performance bonus
Application Question(s):
Do you have any past experience in either the electronics repair industry or insurance claims industry?
How long is the notice period you would need to give to leave your current role?
Work Authorisation:
Australia (required)
Work Location: In person