Position Summary
Welcomes members and new members, answers questions, resolves problems, and explains various membership and
warehouse programs. Processes membership sign-ups and renewals. Provides prompt and courteous member service to all members. Follows proper safety and security procedures and standards.
Job Duties/Essential Functions
* Welcomes and communicates with members and potential members, in person, by phone, or by mail
* Answers questions, resolves problems, and explains membership and warehouse
* Reviews membership and warehouse programs to keep knowledge up to date
* Processes new membership and membership maintenance according to proper departmental procedures for
paperwork and the performance of duties
* Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
* Collects membership fees as keyed to computer by cash, and debit/credit terminal
* Issues receipts
* Provides and arranges for prompt and courteous member service
* Answers phone, runs to the floor to check item availability, directs members to products, and service locations
* Enlists assistance for member loading and shopping
* Responds helpfully to member concerns, secures manager assistance as necessary
* Assists at refund counter or with marketing as necessary
* Cleans department, stocks forms, and cleans and supplies printers
* Follows proper Membership and general safety and security procedures and standards
* Assists in other departments of the warehouse as necessary
* Provides prompt and courteous service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
* Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio,
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training: High School Certificate or higher
Licenses/Certifications: None
Experience/Skills: Membership, cashier, customer service or comparable experience | Basic knowledge of AS400
Other specific requirements
* If successful, you will be required to undertake role & department specific training within specified timeframes