A financial services company is looking for an ECC Service Manager in Melbourne. The position entails managing the Enterprise Contact Centre platform, ensuring service stability and operational readiness. Responsibilities include leading incident management, overseeing service health, and enhancing service reliability through cloud services like Amazon Connect. Candidates should possess strong experience in IT service management and stakeholder coordination, particularly in regulated environments. If you possess most of the required skills, we encourage you to apply.#J-18808-Ljbffr