Job Overview
The role of a Night Manager is to ensure the provision of exceptional customer service across all operational departments.
This includes managing and overseeing various activities, such as rostering, costing, and forecasting, to achieve business objectives.
A key responsibility of this position is to develop and motivate team members to deliver outstanding results, focusing on succession planning and guest satisfaction.
Main Responsibilities
* Coordinate with department heads to manage hotel operations effectively.
* Develop and implement strategies to improve efficiency, productivity, and cost management.
* Provide guidance and training to staff members to enhance their skills and knowledge.
* Foster strong relationships with guests and colleagues to promote a positive work environment.
* Address any issues or concerns promptly and efficiently.
Necessary Qualifications
* Able to multitask, prioritize tasks, and meet deadlines.
* Excellent communication and interpersonal skills.
* Strong leadership and problem-solving abilities.
* Ability to maintain confidentiality and handle sensitive information.
* Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.