Highlights
* Excellent opportunity working with a renowned, prestigious financial institution
* Fast paced corporate guest services environment
* Perth | Mooroo | Land of the Whadjuk Noongar people
About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
About The Role
Working in a high-performance team within one of our flagship Global Finance clients and reporting to the Senior Facilities Manager, you will be managing the daily functions ensuring the Guest Relations client meeting space and Workplace, are maintained in optimal condition delivering a five-star user experience. You will be a central point of contact to ensure top-tier services, including day-to-day functions and operations management.
What You'll Do
Guest Relations - Reception
* Manage the day-to-day reception, catering, and audio visual/equipment functions within the Guest Relations ensuring the operational standards are maintained and professional at all times
* Event Management – Delivery of events from the initial booking, lead up and on the day
* Manage the Meeting Room Booking System – ensuring all bookings are entered to the required standard
* Conduct regular floor walks of Guest Relations spaces to ensure they are maintained to the established standards
* Be pro‐active in reviewing operational processes, revising as required to meet client demands
* Administrative duties or project work as required, including management of Guest Relations and office consumables, processing purchase orders / invoices, mail, couriers, after hours air conditioning
* Manage complaint handling, feedback management, standards, and client service delivery
Workplace - Facilities
* Provide customer‐focused, responsive facilities support services that are of the highest quality and professionalism
* Maintain the portfolio at a 5‐star level to achieve first class client satisfaction
* Conduct throughout the day building & works audits to ensure the building and all floors are clean, tidy, and free of hazards and delivered to the relevant KPI's & SLAs. Document necessary corrective actions and co‐ordinate appropriate actions and responses
* Arrange works in line with preventative maintenance schedules and reactive maintenance requirements, ensuring the most cost effective and suitable solution is used
* Day‐to‐day management of vendors and personnel involved with the FM services to ensure a seamless service delivery with minimal disturbance to business activities
* Assure prompt and positive action on all customer complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow up; respond to enquiries regarding services and facilities issues
* Coordinate and manage space allocation, churn, and minor projects
* Support the Senior Facilities Manager regarding day‐to‐day operational deliveries
Health, Safety And Environment Requirements
* Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
* Report all incidents within specified timeframes
* Carry out, report and record inspections and ensure accurate remediation of defects or non‐compliances, liaising with correct vendors and partners
* Where applicable, induct vendors to site specific situations
* Carry out comprehensive and effective work safety and risk mitigation procedures
* Carry out and keep records of safety and spot checks demonstrating commitment to WHS, including Harbor observations
* Overall responsibility for WHS performance
What You'll Need
* Strong organisational and time management skills and high level of attention to detail
* Strong verbal and written communication skills – ability to communicate at all levels
* Excellent personal presentation
* Delegation skills - able to prioritise accordingly and be flexible in handling a variety of tasks
* Complaint handling - able to resolve problems as they arise in an appropriate manner
* Administrative Skills – Word, PowerPoint, Zoom, Excel and Outlook are desirable
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‐thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
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