Work Options
Hybrid.
Responsibilities
* Being proactive within the team to eliminate duplication of effort and focusing on quality outcomes.
* Share responsibility for handling customer fault calls and inquiries, maintaining communication with customers via phone, SMS messaging and online fault maps and other services.
* Assess and prioritise service requests and work orders, to efficiently dispatch reactive services utilising both internal and external resources.
* Undertake bookings for Internal and External customers requiring Asset requests.
* Monitor SCADA alarms and dispatch resources to address faults and identify when escalation is required.
* Capture chargeable works to recover costs for third‐party damage to CHW assets.
* Support third‐party providers, including initiation of works with contractors.
* Monitor systems such as Staysafe and intellitrack to ensure safety of staff in the field.
* Utilise intellitrack and Microsoft Teams for logistics of Field Works.
* Promote Maintenance Delivery as the key Go To area for all "Faults and Difficulties".
* Monitor KPI related service levels which include phone statistics and Essential Service Commission requirements.
Qualifications
* Diversity of experience, to reflect the position's requirements for customer focus, communication, record keeping, reporting, analysis and coordination of field maintenance works.
* Knowledge and experience within the Victorian Water Industry or a similar service/infrastructure maintenance industry preferred but not essential.
* Experience working in a quick‐paced team environment.
* Current Victorian Drivers Licence.
Benefits
* Have access to training and development opportunities that will further develop your knowledge and skills.
* Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
* Work in an organisation that makes a difference to our community.
* Be part of an organisation that cares about you, your safety and wellbeing.
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