Overview
$35.58/hour + super | ASAP start | 3-month contract + extensions
Looking to put your communication and organisational skills to work in a fast-paced, supportive setting?
Our client is on the lookout for a Virtual Receptionist to handle high-volume inbound calls, manage customer requests, and provide seamless support across the business.
This role is perfect for someone who thrives under pressure, works autonomously, loves problem-solving, and can deliver exceptional customer service while working remotely.
Location & Details
Location: Work From Home (must have your own laptop, headset & reliable WiFi)
Start Date: ASAP
Duration: 3 months (with potential to extend)
Hours: Rostering across Monday to Friday, 7:30am – 5:30pm (working 37.5 hrs each week)
Pay Rate: $35.58/hour + super
Key Responsibilities
- Manage approx.
150 inbound calls per day through a call queue.
- Triage and transfer customer enquiries to the appropriate departments.
- Conduct follow-up emails and outbound calls as required.
- Complete general administrative support tasks.
- Use systems including Outlook, Microsoft Teams, and Genesys effectively.
What We’re Looking For
- Previous experience in a call centre, reception, or customer service role.
- Excellent communication and organisational skills.
- Ability to work in a fast-paced environment with attention to detail.
- Tech-savvy and confident with multiple systems.
- A proactive and reliable approach to work.
Why You’ll Love This Role
- Fully remote – work from the comfort of your home.
- Opportunity to work with a reputable and established organisation.
- Potential for long-term opportunities and upskilling depending on performance.
- Great hourly pay + superannuation.
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Required Skill Profession
Assistance
📌 Virtual Receptionist
🏢 Weploy
📍 City of Monash