Team Lead for Infrastructure and Technology
We are seeking an experienced Team Lead to oversee our technology infrastructure, ensuring secure, efficient systems that support our frontline staff in their mission to assist those in need.
As a seasoned leader, you will foster a positive team environment, encourage continuous development, and provide guidance and support to your team members. Your expertise in managing critical hardware, leading initiatives for network infrastructure improvements, and providing strategic oversight for communication, hardware, and software solutions will be invaluable assets to our organisation.
The ideal candidate will possess advanced technical expertise in network and systems administration, proficiency in network management, capacity planning, and security best practices. They will also have demonstrated leadership skills in team management and performance development, with the ability to support senior management through effective issue resolution and proactive communication.
This role presents an exciting opportunity to make a real difference in the community by supporting our staff in their daily work, enabling them to focus on what they do best – assisting South Australians in need.
Key Responsibilities:
* Team Leadership: Provide direction, advice, and support to direct reports while promoting a learning and customer-centric culture. Oversee Service Desk operations, ensuring prompt resolution of customer requests with an emphasis on first-contact resolution.
* Drive Stakeholder Engagement: Liaise with internal stakeholders to coordinate service and infrastructure needs, proactively building relationships to ensure effective buy-in and adoption of solutions.
* Infrastructure and Production Support: Oversee the deployment and optimisation of critical hardware, lead initiatives for network infrastructure improvements, and provide oversight and direction for communication, hardware, and software solutions.
* Build Relationships: Collaborate with the cyber security team and Managed Service providers to support security measures and plan for network capacity needs. Manage vendor relationships, including coordinating response to critical or major issues.
* Project Oversight: Guide your team's involvement in ICT projects, ensuring strategic alignment and successful implementation. Prepare and monitor relevant budgets and oversee change control processes and network infrastructure documentation.
Requirements:
* Relevant Tertiary Qualification: A degree in a relevant field, such as computer science or information technology, is essential. ITIL foundation level accreditation is highly desirable.
* Technical Expertise: Advanced technical expertise in network and systems administration, proficiency in network management, capacity planning, and security best practices.
* Leadership Skills: Demonstrated leadership skills in team management and performance development, with the ability to support senior management through effective issue resolution and proactive communication.
* Communication Skills: Skilled in communicating effectively with diverse teams and stakeholders, both verbally and in writing.
* Problem-Solving Skills: Ability to identify and resolve complex technical problems, working collaboratively with the team to find solutions.