Guest Service Agent: Elevate Customer Experience
We are seeking a skilled Guest Service Agent to join our team, providing exceptional customer service and ensuring seamless guest experiences. As the first point of contact, you will be responsible for managing arrivals and departures, responding to guest requests efficiently and courteously.
About the Role:
* Provide personalized service to guests, addressing their needs and concerns in a timely and professional manner.
* Work closely with housekeeping, reservations, and maintenance departments to ensure all guest requests and needs are met.
* Actively resolve guest issues and challenges presented on shift.
* Promote hotel services and amenities to guests, exceeding their expectations and building loyalty.
Key Responsibilities:
* Manage front desk operations, handling check-ins, check-outs, and room assignments.
* Respond to guest inquiries and resolve issues in a courteous and professional manner.
* Maintain accurate records of guest interactions, including complaints and feedback.
* Collaborate with colleagues to ensure seamless service delivery and exceed guest expectations.
Requirements:
* Impeccable grooming and presentation.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment.
* Flexibility to work various shifts, including weekends and holidays.
Benefits:
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
* 2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
Working with Us:
We are part of EVT, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment, and leisure in Australia and New Zealand. Our hotel is located in Sydney and features 95 new accommodation rooms and a 40-seat restaurant, housed in a stunning heritage-listed building.
About the Team:
Our team of super-star GSA's look after everything Front Office and Food & Beverage. We are a dynamic and diverse team, passionate about delivering exceptional guest experiences and building lasting relationships.