Customer Service Attendant - Voco Kirkton Park Hunter Valley
Our boutique hotel is located on a serene 70-acre estate in Pokolbin at the gateway to the finest vineyards of the Hunter Valley.
We are seeking Customer Service Attendants to join our team where you will have the opportunity to create memorable experiences for guests.
The Role:
* You will be working across all areas of the hotel, serving clients in Epoche Bar, Locavore Restaurant, Conference & Events, and Room Service.
* Your exceptional customer service skills will provide a warm welcome for every guest.
* You will be responsible for serving food & beverage to a high standard and highlighting promotions for our valued clients.
* Making the perfect cup of barista coffee is also an essential part of your role.
* You will need to understand the menu and promotional activities.
* Handling cash and credit transactions accurately is crucial.
* You will work closely with kitchen and F&B colleagues to deliver a seamless food & beverage experience.
* Setting up and packing down functions and events is also part of your responsibilities.
Requirements:
* Previous experience in a hotel environment or within the hospitality industry is advantageous.
* Current Valid RSA Certification & Food Safety Certificate (Food Safety training can be organized by the hotel).
* Experience with preparing coffees and coffee artistry is a plus.
* Flexibility to work across a rotating 7-day roster, including mornings, evenings, weekends, and public holidays.
* Excellent communication skills – warm, welcoming, and approachable.
* Excellent presentation and grooming standards.
* Full Australian working rights.
Benefits:
You'll be rewarded with a range of benefits supporting your career journey with IHG:
* Duty meal on shift
* Uniform supplied
* Paid birthday leave
* Paid parental leave scheme
* Free onsite parking
* Generous colleague discounts across IHG Hotels in Australia and worldwide for accommodation, food, and beverage
* Access to a perks discount platform for your favorite brands and retailers
* Support for your career development through lifelong learning programs
About Us:
At IHG, we foster a collaborative environment where everyone can belong, grow, and make a difference. We are committed to supporting your wellbeing through our myWellbeing framework, focusing on health, lifestyle, and workplace support.