Delivering Exceptional Customer Service
Australia Post is accelerating its delivery capabilities, transforming communities and driving customer satisfaction. We're committed to making a positive impact on the environment, our customers, and employees.
We have a significant opportunity for you to play a pivotal role in enhancing the retail customer experience across Australia. As a key member of our team, you will contribute to delivering excellent service standards that exceed customer expectations.
* You will perform sales and service transactions with customers while ensuring accurate handling of cash, cheques, credit cards, and EFTPOS.
* You will promote our products and services through up-selling and cross-selling activities, merchandising, and other promotional initiatives.
* You will also assist with mail lodgements and associated costs, building rewarding relationships with customers by understanding their needs.
Key Responsibilities:
* Manage high-value transactions accurately, including processing cash, cheques, credit cards, and EFTPOS.
* Conduct identity services transactions, including Australian Passport Interviews.
* Assist with administrative duties such as stocktaking and record maintenance.
About You:
As an ideal candidate, you possess strong customer service skills, enthusiasm, and reliability. You thrive in a team environment and are committed to delivering exceptional results.
With your passion for customer-centricity, you will be well-suited to make a meaningful impact in our organisation.
* You have prior experience in customer-facing roles or cash-handling environments.
* You are physically fit to lift up to 16kg of mail regularly and stand for extended periods.
Our Commitment to Your Success:
* We invest in your long-term growth, encouraging development through our values of trust, inclusivity, empowerment, and safety.
* We foster a culture where everyone feels valued, respected, and able to bring their authentic self to work.
* We recognize and reward your contributions to our success through various employee benefits.