About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Small Business Lending Specialist, you’ll connect with new and existing customers by phone and via anz.com to understand their business and their goals. You’ll then use your expert understanding of lending and cash flow concepts to make tailored recommendations to address the customer’s needs.Successful candidates will complete a a Commercial Banking induction to get up to speed. This is a great opportunity for people with a passion for helping customers and an understanding of the fundamentals of lending.This role leads to many career pathways within commercial banking and across the rest of ANZ. Whichever pathway is right for you, there are inspiring leaders and tailored learning opportunities to give you the skills and accreditation you need to go after it.Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.Role Type: PermanentRole Location:111 Eagle Street, Brisbane QLD 4000Work Hours: Full Time (40 hours/weekly)What will your day look like?Actioning incoming calls and digital opportunities by conducting needs-based conversationsProviding tailored solutions and recommendations to fulfill a customer’s end-to-end requirementsTaking ownership of customer issues, resolving them and recording discussions for future referenceIdentifying additional customer needs and referring the customer to an appropriate channelCollaborating with the team to contribute to a high-performance cultureWhat will you bring?To grow and be successful in this role, you will ideally bring the following:Ability to support customers by understanding their needs and informing them about relevant products or services, and providing considered options, that meet those needs.Managing a process end-to-end to achieve a customer outcome.Knowledge of small business operations, transaction banking and working capital solutions.Proficiency in credit assessment and management.Ability to identify and pursue new commercial opportunitiesKnowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financingKnowledge of lending and cashflow needs and solutionsYou’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94156 .Job Posting End Date21/05/2025, 11.59pm, (Melbourne Australia)
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