Wollongong, New South Wales
Contract
Description
Billing & Recovery Officer
At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.
Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.
We lead with courage, openness and curiosity and believe our employees are the key to our success. .
The opportunity
This is an exciting opportunity for you to step into a key role supporting Council's Billing & Recovery team as they deliver accurate, timely and community‑focused rating and revenue services. You'll play an important part in maintaining Wollongong's rating database, ensuring rates, instalments, supplementary levies and invoices are billed correctly, and helping provide exceptional service to our community.
Working in a supportive, team‑based environment, you'll deliver rates, billing and recovery services while contributing to a culture of continuous improvement. You'll draw on your accounts receivable, billing and debt recovery skills to process rates, manage payment arrangements and handle debt in a way that balances effective recovery with a strong customer focus. From managing arrears and contacting customers who owe money, through to analysing broken arrangements and supporting rating‑related recovery tasks, you'll play a vital role in maintaining accurate records, ensuring efficient workflows and creating positive experiences for ratepayers.
This is a great opportunity to grow your skills, support an important community function and make a meaningful difference in how we serve our city.
What you will be doing
You'll be at the heart of our billing and recovery function, raising invoices, processing credits and payment arrangements, and stepping in confidently to manage debt recovery with a professional, customer‑focused approach. From contacting customers and analysing broken arrangements to supporting arrears and other rating‑related recovery tasks, you'll help keep our financial processes running smoothly and accurately. You'll also play an active role in improving how we work by spotting workflow issues early, contributing ideas, and helping refine our Rates and Debtor processes.
As part of a collaborative, supportive team, you'll deliver exceptional customer service, guiding ratepayers through their enquiries and building strong connections across other Council units to enhance communication and work practices. You'll maintain the integrity of debtor records, negotiate payment agreements, assist with reconciliations and credit facility reviews, and proudly uphold Council's purpose, values and WHS responsibilities, making a positive impact on both service delivery and the community we serve.
About you
You bring strong experience across debtors, billing, and accounting environments, with exceptional accuracy in data entry and confident use of billing systems and Microsoft applications. A quick learner, you adapt easily to new processes, systems, and legislative requirements, including rates services.
Your high‑level numeracy, literacy, and problem‑solving skills allow you to manage complex enquiries with confidence, while your clear and professional communication ensures positive interactions with both internal and external stakeholders.
You work effectively both independently and within a small team, contributing to a supportive, collaborative, and efficient work environment. Highly organised, you handle competing deadlines with ease.
You have hands‑on experience in debt recovery, where you consistently demonstrate discretion, confidentiality, sound judgement, and professionalism.
Guided by values of Respect, Integrity, OneTeam, Sustainability, and Courage, you approach every task with integrity and a commitment to creating positive working relationships.
This is a full-time 12-month term contract position with the possibility of extension. Salary from $78,929 up to $90,935 per annum plus superannuation. (Salary package will be assessed based on skills, experience and qualifications)
Why you'll love working at Wollongong City Council
* True work-life balance
We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
* Great working conditions
Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
* Career growth and recognition
We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
* Generous leave provisions
Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
* Health, safety, and wellbeing
We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
* A vibrant social culture
Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events
Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.
Applications close 11:59pm, Monday 23 February 2026.
It is anticipated that interviews will be held the week beginning Monday 9 March 2026.
We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.