We are a national supplier in the sports surfacing industry, proudly supporting major events and venues across Australia. Our small but dynamic team of six is looking for a Customer Service Administrator to join us and play a key role in ensuring orders are processed smoothly and customers receive exceptional service.
About the role:
In this varied role, you'll be the central point for managing customer orders, working closely with the sales and warehouse teams as well as external freight providers. This is a true behind-the-scenes coordinator role where your attention to detail, organisational skills, and ability to follow things up quickly will make a real impact.
Day-to-day, you will:
* Process national purchase orders and coordinate with the warehouse team for timely dispatch
* Monitor the shared inbox, action customer enquiries, and direct phone calls to the right team members
* Book and track transport with external freight providers
* Receipt in stock and manage order flow using MYOB
* Liaise with sales and technical teams to ensure orders are accurate and complete
About you:
You'll thrive in this role if you're a self-starter who enjoys working independently while being part of a close-knit team. You're comfortable juggling competing priorities, can decipher order and freight details with ease, and take pride in delivering accurate and timely service.
We're looking for someone with:
* Previous experience in customer service, administration, or order processing (B2B preferred)
* Solid attention to detail and excellent follow-up skills
* Confidence using MYOB (or similar ERP/inventory system)
* Strong communication skills and the ability to build good rapport with both customers and colleagues
* A proactive and solutions-focused mindset
What's in it for you:
* Competitive salary of 70k + super
* Monday to Friday, 8am-4pm hours — enjoy your evenings
* A supportive team culture
* Exposure to the sports industry, with opportunities to attend national sports conventions and events
* Convenient location — with parking on site and yummy lunch spots right across the road.
Ready to join a team where your attention to detail and customer focus will be truly valued? Apply today and bring your skills to a business with a national presence and a strong connection to Australia's sporting community.