Job Overview
We are a family-owned business with 79 years of experience in the industry, specialising in the sale and service of heavy commercial trucks and trailers, as well as agricultural and construction machinery.
We have 21 locations throughout QLD and Northern NSW, making us one of Australia's leading truck and agricultural dealerships.
About the Role
* Customer Support Specialist: Provide technical advice to customers and support them in their time of need.
* Service Coordinator: Book and coordinate jobs, data entry, and process quotes, invoices, and warranty claims.
Responsibilities
* Exceptional Customer Service: Provide professional customer service both on the phone and face-to-face, ensuring that every customer feels valued and respected.
* Job Management: Follow up on service jobs and notify customers of delays or completion times.
* Warranty Administration: Deal with warranty policy adjudication and inform customers of expected costs and warranty coverage.
* Quality Control: Inspect parts related to warranty claims and ensure they are dispatched correctly.
Requirements
* Industry Experience: At least some experience in a similar role at a truck, car, machinery, or agricultural dealership.
* Key Skills:
o Mechanical aptitude
o Problem-solving skills
o Excellent communication skills
o Strong attention to detail
o Organisational skills