"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time‐definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
www.expeditors.com
Job Description
Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors' culture.
Key Responsibilities
* Ensure smooth and timely shipment process flow
* Ensure accurate and timely data entry into our operational system based on defined metrics
* Track and trace shipments
* Provide proactive and clear communication to internal and external customers
* Ensure accurate and timely client billing, including dispute resolution
* Understand customer expectation to ensure all the elements of the SOP and KPI's are met
* Ensure compliance to company policies and external regulations
* Complete cross training in order to support team coverage
* Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations
* Continually identify areas to improve efficiency
* Embrace and adopt technology to optimize their ability to complete their work
* Achieve standard of 52 hours training per year, including all mandatory trainings
* Drive and develop customer relationship in order to exceed their expectations
* Have a sense of urgency, be willing to help by offering solutions
Qualifications
* Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
* Typing - 30 wpm and 10-key by touch
* Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
* DG Certification Required
* Easily adapt to change and function efficiently in a high stress environment
* Compliance certifications required to perform required duties obtained and maintained
* An intimate understanding of Export Compliance
* General Airline/Logistics Knowledge
Additional Information
* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long-Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Expected compensation $22.00 to $33.00 per hour.
* Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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