The Grand Chancellor hotel is a 4.5 star establishment located in Brisbane's Central Business District.
Position Overview:
This role involves working with the front office team to provide exceptional customer service and experience for guests.
Key Responsibilities:
* Greet and welcome guests, registering them efficiently and professionally.
* Handle guest queries and complaints, ensuring timely and effective resolution.
* Liaise with departments such as Housekeeping and Food & Beverage to meet guest needs.
* Assist with after-hours reservation enquiries, providing accurate and helpful information.
* Report and address guest concerns, initiating solutions when necessary.
* Liaise with Housekeeping regarding early departures, extensions, or late checkouts, ensuring seamless guest experiences.
* Deliver guest amenities promptly and efficiently.
* Provide accurate and efficient checkout services, adhering to hospitality standards.
* Balance transactions at the end of each shift, reporting discrepancies as needed.
Required Skills and Qualifications:
* 6 months of experience in a similar environment, demonstrating ability to work effectively under pressure.
* Excellent computer skills, including proficiency in relevant software and systems.
* Exceptional presentation and communication skills, enabling effective collaboration with colleagues and guests.
* Friendly, personable, and outgoing personality, creating a welcoming atmosphere for all.
* Ability to communicate across departments, fostering teamwork and cooperation.
* Commitment to delivering superior customer service, consistently meeting and exceeding guest expectations.
* Flexibility to work varied shifts, including nights, weekends, and public holidays, ensuring 24/7 coverage.
About Us:
We are committed to providing an engaging blend of contemporary design, modern amenities, and gracious hospitality to our guests.