Claims Officer Opportunity
Join Gallagher Bassett's growing team of dedicated professionals and contribute to the best possible outcomes for clients' health and wellbeing. This role involves working with a resilient team to redefine excellence through collaboration and making a positive impact in the lives of our clients and claimants.
Gallagher Bassett (GB) is Australia and New Zealand's premier third-party claims administrator, managing claims on behalf of insurers, brokers, government bodies, and self-insured organisations. As part of the leading global risk management and insurance group Arthur J Gallagher & Co, we offer a fast-paced, unpredictable, and rewarding work environment underpinned by The Gallagher Way – values lived daily by our people.
This Claims Officer opportunity supports our recent expansion in the NT workers compensation market, delivering proactive, empathetic, and organised claims management services to key clients and supporting return-to-work processes for injured workers. You will be based in our Darwin office and supported by specialist communities of practice for Return to Work, Injury Management, and Mental Health.
The role involves:
* Acting as the first point of contact for injured workers, employers, medical practitioners, etc., for all matters regarding workplace injury claims;
* Driving return-to-work processes through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing benefits/payments, in accordance with relevant legislation;
* Identifying and strategising potential barriers;
* Collaborating with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants, and Mental Health Consultants;
* Providing education to stakeholders regarding return-to-work processes and legislative obligations;
* Participating in regular claims reviews with key stakeholders;
* Requesting and obtaining information to assist with ongoing claims management;
* Undertaking compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.
About You
* A passion for helping others, with experience in administration or customer service. A background in workers compensation, claims, or other related disciplines would be highly regarded;
* Highly developed communication skills, with the ability to engage at all levels of organisation and with varied stakeholders;
* A proactive and strategic mindset;
* Exceptional time management and organisational skills, with excellent attention to detail;
* Empathetic and enthusiastic, with a strong sense of team and collaboration;
* A resilient attitude.
We value inclusion and diversity. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination based on protected characteristics. We make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless it would impose an undue hardship on our business.