About UsShepparton Villages is a retirement community and aged care service provider in the Greater Shepparton area. Our mission is to provide residents with a safe, supportive, and welcoming environment where they can enjoy their retirement years. We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture.
We value diversity, respect, and collaboration, and are proud to be an equal opportunity employer. By joining us, you will have the opportunity to make a meaningful difference in the lives of our residents and contribute to our success.
About The Role
You are a warm and professional communicator who thrives in a dynamic environment. We're seeking a dedicated Casual Receptionist to serve as the welcoming face of our facilities; serving as the first point of contact for residents, families, and visitors.
In this pivotal role, you'll manage a broad range of responsibilities, from greeting guests and answering enquiries to coordinating administrative tasks and handling confidential information with utmost discretion.
You'll be working in a fast-paced setting where grace under pressure and strong multitasking skills are essential. You'll also assist with employee roster management, helping to coordinate staff schedules and ensure adequate coverage across departments.
Essential Skills And Attributes (Selection Criteria)
* Exceptional customer service skills
* A very high level of verbal, written, and interpersonal communication skills including active listening
* Intermediate level MS Office skills (Outlook, Word, Excel)
* The ability to learn new IT systems
* Excellent team working skills
* The ability to work autonomously
* Flexible - with approach and work locations/hours
* Experience and familiarity with roster mangement and shift coordination, whilst not essential, will be highly regarded
* The ability to remain calm and problem-solve regardless of what the day presents
Benefits & Culture
We value our team and the wonderful work they do. Our staff members enjoy a range of benefits such as:
* Professional development opportunities
* A collaborative and supportive workplace culture
* Competitive Salary + Super
* The opportinuty to be part of an organisation that is wholeheartedly committed to making a positive impact in peoples lives