Netcraft Australia Pty Ltd – Mawson Lakes SA
For nearly 30 years, Netcraft Australia has created custom IT solutions for corporate and service provider clients across Australia and the Pacific Islands. Our talented team designs robust digital infrastructure, secures networks, and connects communities, enabling businesses, governments, and people to thrive in an interconnected world.
The Opportunity
We're seeking a dedicated IT Support Specialist to join our dynamic team and help maintain reliable, secure IT systems for clients across corporate, telecommunications, and government sectors. This hands-on role combines technical expertise with problem-solving skills to ensure seamless system operations and exceptional service delivery.
You'll work with modern infrastructure technologies, from virtualisation platforms to cloud services, while ensuring all support activities align with our quality management system and maintain the high standards of service reliability that our clients expect.
What You'll Be Doing
System Administration
Install and maintain server infrastructure across client environments
Manage virtualisation platforms (VMware, Proxmox)
Administer Windows and Linux systems
Configure and monitor backup systems
Implement system upgrades with minimal disruption
Manage user accounts and access controls
Configure email systems and maintain documentation
Monitor system performance and capacity
Infrastructure Management
Monitor network services and system alerts
Manage storage solutions and disaster recovery implementations
Configure cloud services across hybrid environments
Maintain system security and optimise infrastructure
Track hardware inventory and execute maintenance tasks
Ensure system availability and reliability
Support infrastructure expansion and improvements
Security Administration
Implement and monitor security policies and procedures
Manage security tools and perform system audits
Configure firewalls and control access
Respond to security incidents and threats
Document security procedures and follow protocols
Maintain security compliance across systems
Support security assessments and improvements
Technical Support
Resolve user issues and handle service requests efficiently
Document solutions and provide system guidance
Train users on system functions and best practices
Support disaster recovery testing and system implementations
Communicate effectively with stakeholders across all business levels
Provide timely updates and ensure customer satisfaction
Assist with technical projects and system deployments
What You'll Bring
Minimum 2 years of experience in an IT support or systems administration role
Strong experience supporting Windows environments
Knowledge of operating system deployment and management
Understanding of system and network management principles
Solid grasp of information security fundamentals
Strong problem-solving abilities and analytical thinking
Excellent communication and documentation skills
Ability to work independently and manage multiple priorities
Willingness to travel domestically for client site visits
Highly Desirable
Experience with virtualisation platforms (VMware, Proxmox)
Knowledge of Office 365 administration and configuration
Experience with mobile device management and support
Exposure to Linux system administration
Understanding of ITIL principles and quality management systems
Experience in customer-facing technical roles
Relevant technical certifications
What We Offer
Opportunity to work with diverse technologies and interesting challenges
Professional development support and mentoring
Collaborative team environment with supportive, and friendly workplace culture
Modern office facilities in Mawson Lakes with regular work from home days
Travel opportunities across Australia and Pacific Islands
Work on solutions that make a real impact on communities and businesses
Ready to Support Digital Connection?
If you're passionate about delivering reliable IT support and want to be part of a team that's connecting communities across the Pacific, we'd love to hear from you.
To Apply: Please submit your resume along with a brief cover letter outlining your relevant experience and what draws you to this opportunity.
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