Customer Service Expert
We are seeking a skilled Customer Service Expert to join our team. As a Customer Service Expert, you will be the primary point of contact for customers and play a vital role in delivering exceptional customer experiences.
Key Responsibilities:
* Provide high-quality customer service via multiple channels
* Understand individual customer needs and deliver personalized solutions
* Work across systems and knowledge base to successfully address customer inquiries
* Maintain strict confidentiality while dealing with sensitive information
Requirements:
* Exceptional customer service skills
* Ability to demonstrate empathy and understanding of customer emotions and situations
* Tech-savvy and confident using multiple programs and systems
* Passionate about customer service and an excellent communicator
* Eager to meet targets and KPIs
What We Offer:
* Permanent employment with career progression opportunities
* Exclusive perks and partnership discounts with well-known brands
* Supportive team environment
* Free parking and a vibrant office in central Robina
* Reward and recognition initiatives