$63,856 per year + super + 17.5% leave loading
Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at our Surfers Paradise hotel.
About the Role
As a Guest Service Ambassador, you will deliver warm and authentic service in every interaction, representing Meriton Suites' core values. You will play a vital role in crafting memorable guest experiences, participating in the daily operations of our Porter Desk and Front Desk, handling general enquiries, and assisting with guest luggage for arrivals and departures.
Key Responsibilities
* Be the face of Meriton Suites and warmly welcome all guests.
* Champion Meriton Suites products and services, as well as local attractions and events, providing recommendations and assistance with general enquiries.
* Ensure the smooth delivery of authentic service while handling any concerns.
* Build and strengthen relationships with new guests and Meriton Suites' brand advocates to secure returning stays.
* Effectively communicate and liaise with all departments to ensure guests' comfort, security, and safety, as well as their enjoyment during their stay.
* Monitor public areas to maintain Meriton Suites standards.
* Organise luggage storage and delivery.
* Assist with Front Desk check‐ins, check‐outs and telephone duties when necessary.
Qualifications
* Previous experience in customer service.
* Similar experience in a 4‐star or 5‐star hotel is advantageous.
* A warm, people‐orientated demeanour.
* Knowledge of the local area including transport and attractions.
* Impeccable grooming and presentation.
* A passion for creating a memorable first and last impression.
* Ability to work in a team environment and under pressure.
* Full availability to work a 7‐day rotating roster.
Benefits
* Discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra, and Melbourne.
* Base + Super + 17.5% annual leave loading for award‐based employees.
* Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne.
* Merit Academy – an online training platform to further develop your skills and knowledge.
* Paid parental leave.
* Access to Employee Assistance Program (EAP) for professional and personal advice.
* Friends and family discounts.
* Team activities and social events.
* Induction program for all new starters.
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