Company DescriptionThe CaPTA Group, owned and operated by the Woodward family, offers a variety of tours and attractions in Cairns, Tropical North Queensland, Australia. The group includes Rainforestation Nature Park, Wildlife Habitat, Cairns Koalas and Creatures, Australian Butterfly Sanctuary, Tropic Wings Cairns Tours & Charters and the Careers Training Centre. The CaPTA Group is dedicated to providing unique and memorable experiences in some of Australia's most beautiful natural settings.Role DescriptionThis is a full-time, on-site role for a Reservations Manager located in Bungalow, QLD. The Reservations Manager will oversee and manage the reservations process for all Tropic Wings Tours. Responsibilities include handling customer inquiries, managing booking systems, coordinating with sales teams, and ensuring a high level of customer satisfaction. Additionally, the role involves training new staff and maintaining excellent communication with all team members.QualificationsExperience in Reservations management and SalesStrong Customer Service skillsExcellent Communication skills, both written and verbalAbility to effectively train and mentor new staffGood organizational and time management skillsPrevious experience in the tourism or hospitality industry is an advantageProficiency in using reservation software systems
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