Job Overview
The Guest Service Agent will provide top-notch customer service to guests at the resort. This includes smooth check-ins and check-outs, insights on local attractions, and eateries.
* This role requires a warm and friendly reception for guests, ensuring efficient processing of guest reservations, updates, and special requests.
* The Guest Service Agent will maintain clear communication with guests, colleagues, and stakeholders across various channels.
* This role involves overseeing the accurate processing of guest reservations, updates, and special requests using property management systems.
Key Responsibilities
* Provide a welcoming presence to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.