Company Overview:
At Future X Group, we're dedicated to revolutionizing the energy industry by providing affordable, sustainable solutions. Based in Brisbane, we're expanding rapidly across Australia, driven by our commitment to exceptional customer service.
Responsibilities:
* Serve as the primary point of contact for customer inquiries via phone, email, and live chat
* Provide accurate and timely information regarding products, services, and billing inquiries
* Assist customers with account management, including updating information and processing payments
* Resolve customer complaints and issues with professionalism and empathy
* Collaborate with internal teams to ensure seamless customer experiences
* Handle postal mail, greet visitors, oversee office supplies, cleanliness
* Work standard business hours with consistent schedule availability
Qualifications:
* Previous customer service experience, preferably in a call center or related environment
* Minimum of 1+ years of customer service experience required
* Excellent communication skills, both verbal and written
* Strong problem-solving abilities and attention to detail
* Ability to multitask and thrive in a fast-paced environment
* Proficiency with computer systems and customer relationship management (CRM) software
Benefits:
* Comprehensive training program to support your success
* Friendly and supportive team where you will be recognized and rewarded
* Opportunities for career growth and advancement within the company
Join Our Team:
If you're passionate about providing exceptional customer service and making a positive impact, we want to hear from you! Apply now to join the Future X Group family and help shape a brighter future for our customers and the planet.