About AMAThe AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and more than 2,200 employees across Australia and New Zealand.Our success stems from our commitment to providing clients and work providers with quality, cost-effective repairs, and exceptional customer service. Our people are our focus; we invest in their development to create current leaders and future skills.About Capital S.M.A.R.TWith over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs leads the collision repair industry, specializing in small, medium, and large repairs. We are pioneers in customer satisfaction and innovation, providing our employees with safe, supportive, and rewarding work environments.About The RoleWe are seeking an experienced and qualified Insurance Loss Adjuster to join our AMA Group Solutions or Capital S.M.A.R.T Repairs team. This full-time role involves ensuring vehicles are returned to their pre-accident condition through quality workmanship.The primary responsibility is to prepare accurate and comprehensive quotes for vehicle repairs promptly. You will utilize your automotive knowledge and computer skills while interacting with various stakeholders.Reporting to the Centre Manager, you will work within our extensive network of repair facilities, with stability and growth opportunities.Key Responsibilities:Providing excellent customer service to clients and work providersAccurately quoting vehicles in a timely manner, meeting repair cost targets and insurer proceduresCompleting onsite, off-site, and online quotes as neededConducting vehicle arrival inspections, including mapping and imagingManaging parts procurement to ensure timely and cost-effective repairsCoordinating with suppliers for additional work authorizationAssisting with production management when requiredEnsuring repairs restore vehicles to pre-accident conditionHandover of completed repairs to customersAbout YouExperience in estimating/quotations within the automotive smash repair industryExperience with AudaNet is highly desirableIbody experience is advantageous but not essentialExcellent customer service and rapport-building skillsProfessional and personable demeanorStrong system and computer skills; Excel is a plusEffective verbal and written communication skillsAbility to meet strict deadlinesProblem-solving skills with high accuracy and attention to detailTeam-oriented and collaborative work ethicCommitment to safety and reliabilityWe OfferSupportive team environmentOngoing training and career developmentAccess to latest tools, equipment, and processesCompetitive earning potential for skilled tradespeopleJunior-Mid level: $60,000–$80,000Mid-Senior level: $80,000–$100,000Interested candidates who are hardworking and motivated are encouraged to apply online. All applications will be kept confidential.
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