Internal Sales Administrator – B2B / Kit Your Crew
Department
B2B / Kit Your Crew (Internal Sales & Operations)
Role Summary
We are looking for a highly organised and detail-driven Internal Sales Administrator to support and manage all B2B (Kit Your Crew) orders from enquiry to delivery.
This role is the central coordinator between the customer, sales, warehouse, embroidery, and logistics teams. You will ensure that customers receive clear communication, accurate information, timely approvals, and a smooth end-to-end experience.
The role requires strong admin, communication, and follow-through skills, as well as basic design capability (or willingness to learn) to create customer embroidery approval documents.
Key Responsibilities
Customer & Sales Support
Act as the main point of contact for B2B / Kit Your Crew customers after the initial enquiry
Communicate clearly with customers regarding:
Product details
Pricing and quotes
Embroidery options and limitations
Lead times and delivery expectations
Ensure customers receive accurate, professional, and timely responsesFollow up with customers to ensure payments are made before production begins
Order & Process Management
Manage B2B orders from confirmation through to delivery
Ensure embroidery approval documents are:
Correct
Approved by the customer
Signed off before production
Coordinate Internally To
Request warehouse picking of orders
Move stock from warehouse to embroidery
Track embroidery progress
Confirm completion and readiness for dispatch
Book couriers and manage logistics for customer deliveriesEnsure orders are completed on time, correctly, and to specification
Embroidery Approval & Basic Design Work
Create basic embroidery approval documents for customers
Update logos, placement, colours, and garment mockups as required
Use Adobe Illustrator (or similar) at a basic level
Willingness to learn and improve design skills is essential
Quality Control & Customer Satisfaction
Double-check order details before production
Ensure customers are happy with approvals before proceeding
Proactively flag issues or risks early
Maintain a professional, calm, and solutions-focused approach at all times