Key Responsibilities:
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Solution Design:
Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
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Technical Leadership:
Provide technical guidance and mentorship to development teams throughout the project lifecycle.
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Integration Expertise:
Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
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Cloud Architecture:
Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions.
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Security Best Practices:
Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
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Performance Optimization:
Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
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Stakeholder Collaboration:
Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
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Documentation:
Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
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Troubleshooting and Support:
Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
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Staying Current:
Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.
Required Skills and Experience:
· Proven experience as a Solution Architect with a focus on cloud-based contact centre solutions.
· Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
· Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management.
· Experience with integration technologies like APIs, webhooks, and middleware platforms.
· Solid understanding of cloud security best practices and compliance requirements.
· Excellent communication, collaboration, and problem-solving skills.
· Experience with Agile development methodologies is often preferred.