Job Description EUC & Site Support • Provide first-level onsite EUC support extending Global Helpdesk services. • Register, classify, and resolve incidents as part of first-level onsite support. • Support new employee orientation and scheduled corporate events. • Provide dispatch support to in-scope locations where no onsite presence exists. • Provide smart-hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision. • Troubleshoot basic network connectivity issues and escalate to Microsoft Tier-2 teams when required. • Verify network printer connectivity and perform Tier-1 troubleshooting for corporate printers (as per regional scope). Conference Room & AV Support • Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely. • Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi-purpose rooms (MPRs), boardrooms, and customer-facing conference rooms. • Work closely with higher support tiers, third-party AV integrators, and equipment manufacturers to resolve complex AV issues. • Ensure proper setup, configuration, and functionality of AV equipment and video conferencing systems. • Deliver backup solutions during device failures (e.g., backup projectors, bypassing failed devices). • Provide end-to-end event and meeting support, including setup, meet-and-greet, and teardown. Skills & Requirements • Strong knowledge of AV systems, meeting room technologies, and video conferencing solutions. • Experience supporting Microsoft collaboration tools and meeting room environments. • Basic networking knowledge (LAN, cabling, connectivity troubleshooting). • Exposure to EUC support, device management, and onsite IT operations. • Ability to support non-Windows and non-Microsoft devices for basic connectivity and troubleshooting. • Excellent customer service, communication, and documentation skill Interested candidate can share your CV to ayushi.deolia@eilglobal.com