As the Team Leader of our Authorised Representative (AR) team, you'll play a key role in shaping how we connect with AR broker groups across Australia and New Zealand. This role exists to help drive stronger relationships, better experiences, and sustainable growth across our Middle Market and SME teams.
Responsibilities
* Lead AR engagement strategies that strengthen market relationships and support Zurich's growth ambitions.
* Support the development and capability uplift of Middle Market AR Underwriters and the business development team.
* Enhance service delivery by evolving our service model using data, insights, and customer feedback.
* Collaborate with leaders across the business to ensure market alignment and consistent execution of underwriting and digital strategies.
* Monitor and support the performance of Strategic Carrier Agreements to ensure high-quality outcomes for AR partners.
* Act as a key escalation point for all AR-related matters to ensure timely and effective resolution.
Qualifications
* Extensive experience engaging and influencing brokers in a complex market environment.
* Proven leadership experience building high‐performing and engaged teams.
* Strong understanding of underwriting, governance, and the general insurance landscape.
* Ability to drive strategic initiatives and deliver outcomes aligned to business goals.
* A customer‐first approach with a track record of strengthening relationships and lifting service standards.
* Commercial acumen with the ability to interpret market insights and leverage data to drive decisions.
Benefits
* Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave and access to Family Care (parental leave).
* Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees.
* Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‐voucher for your work‐from‐home setup, along with other great benefits through our Shine portal.
* Grow and thrive in your career with our award‐winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
* Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
* Take advantage of global mobility opportunities across more than 200 countries worldwide.
* Volunteer and work in our state‐of‐the‐art Green Star rated offices (when you are in the office) and dress for your day.
* We plant a tree for every new employee.
* Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity... to name a few.
Equal Opportunity Employer
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
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