Job Overview
A Residential Field Service Engineer will engage customers in a professional and courteous manner, ensuring prompt and efficient attention to customer needs.
Responsibilities
* Apply specialized tools and follow documented procedures and policies to diagnose and complete repairs.
* Perform preventative maintenance activities according to documented schedules and standards on residential engines and related components in the field.
* Escalate unresolved issues to more experienced engineers or supervisors.
The ideal candidate will possess an Apprentice Trained Engine Technician (Cert III) or equivalent, with intermediate-level workshop or field service experience required.
Required Qualifications
* Health and Safety Fundamentals
* Diagnostics Application
* Electronic Service Tool Application
* Engine Systems Interactions
* Product Repair and Maintenance
* Service Documentation
* Technical Escalation
Strong technical knowledge and excellent problem-solving skills are essential for this role. The successful candidate will be able to work independently in a fast-paced environment and prioritize tasks effectively.