Overview
Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Then join the Member Engagement team at RACV as an enthusiastic phone-based Customer Service Consultant. Utilising your strong interpersonal skills to assist people in their everyday lives, this is your chance to be part of a team that has been supporting members for over 115 years.
Imagine yourself in our team
Our inbound phone-based contact centre operates 365 days a year. We offer a hybrid work arrangement, giving you the flexibility to work from home and the office.
About the role
In this role, you'll drive sales by understanding our members' needs and providing quick, effective solutions from our great range of products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.
What we're looking for
* Be highly motivated and driven, with a positive nature.
* Have strong personal initiative and enthusiasm.
* Be an active listener with strong communication skills to determine needs and solutions.
* Have a strong customer‐centric mindset, demonstrating exceptional service and sales skills.
* Be naturally curious, resilient, empathetic and adaptable.
* Be able to achieve both individual and team goals.
* Have intermediate PC skills and knowledge of relevant software (highly desirable).
* Previous retail or telephony sales experience is highly regarded for this role.
Hours and Learning
To be considered for this role you need to have the following availability:
Start date: Monday the 18th of May 2026 – Fixed part‐time roster, Monday to Friday 9:30 – 2:30 pm
Learning Program: Availability between 9:00 am–5:30 pm Monday‐Friday. We will set you up for success with a comprehensive 3‐month learning program before moving into your part‐time roster.
Dedicated Support Model during Learning: Throughout your learning journey, you'll gain valuable skills in systems, customer service, sales, and product knowledge. With a dedicated support team by your side, you'll have everything you need to master our products and services with confidence.
Benefits
* Great discounts on Insurance and Free Basic Emergency Roadside Assistance.
* Discounts on accommodation at RACV Resorts.
* Competitive salary and incentive opportunities.
Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.
Eligibility
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis and whether any reasonable adjustments may be required.
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