Job Summary
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This customer-facing position is the primary point of contact for owners, operators, and maintenance personnel requesting support for aircraft. Support requests include technical parts questions, quotes, procurement, and ordering of spare parts.
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The role works with other organizations/functional areas to develop and maintain relationships with current and prospective customers.
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Key Responsibilities
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1. Responsible for additional activities during off-shift coverage, including vendor expedites, factory expedites, and various aspects of the business by coordinating closely with those areas upon their return.
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2. After-hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.
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3. Help set up freight forwarders for international customers with the customer account team.
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4. Responsible for training and guiding sales coordinators.
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5. Coordinates tie-in between first shift and off-shift coordinators to ensure AOG orders are being monitored and meeting shipping timelines.
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6. Review current training programs and processes and work to improve and streamline them.
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7. Provide daily activity reports to managers.
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8. Communicate/collaborate with customers to identify and prioritize training needs.
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9. Provide quality standards training to employees.
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10. Identify and initiate training resulting from workmanship-related issues.
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11. Read, understand, and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.
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12. Working knowledge of US export/import regulations and trade agreements.
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