Why This Role MattersThe Thrift Shop Manager oversees store operations, ensuring quality customer service, accurate cash handling, effective sorting and pricing of donations, and maintaining the shop's appearance. This role involves fostering a positive, inclusive culture among volunteers to enhance the customer experience. The manager also serves as a liaison between store operations and the Corps, keeping both teams informed. Additionally, the manager supervises all volunteers.About The RoleWe are seeking a dedicated Thrift Shop Manager for our Thrift Shop in a Part-time capacity. This position is a Permanent role based out of Leongatha, Victoria.You will successfully• Maximize sales by processing donations, managing stock, and maintaining store presentation.• Delegate collection tasks, ensure stock rotation, and develop initiatives to improve sales and customer experience.• Provide excellent customer service, train staff, and engage customers with TSA's mission.• Promote local donations, organize sales opportunities, and approve pricing adjustments.• Recruit and manage volunteers and staff for efficient store operations, including training, compliance, and performance management.• Coordinate labor resources, ensure accurate timekeeping, and celebrate milestones. Hold regular team meetings to reinforce TSA's mission and values.• Collaborate with Corps Officers to set budgets and track sales.• Manage financial processes, including cash reconciliation, banking, and minimizing losses.• Maintain accurate records, respond to inquiries, and update safety documentation.• Lead WH&S efforts, including compliance, inspections, and safety training.• Maintain store cleanliness, security, and operational safety.• Ensure WH&S procedures are followed and administer First Aid if needed.You will have• Demonstrated relevant retail industry experience as a store manager.• Experience in managing and leading effective teams.• Demonstrated professional experience of the capabilities listed in this PD.• Certificate in Retail or Business (desirable).• Skills and experience in cash handling, financial management, and store operations.• Completed or willingness to complete First Aid (PFA) training.• A Nationally Coordinated Criminal History Check.• A current and valid Working with Children's Check.• A valid Victorian Driver's license.ConditionsCompensation is in accordance with General Retail Industry Award 2010 - Level 6.What we offerAs a registered NFP, we offer our eligible employees benefits such as:• Flexible working arrangements and a range of discounts.• Access to EAP and health & wellness initiatives.• Ongoing training and development opportunities.• Values-based careers with positive social and sustainable impacts.• The chance to make a tangible difference to vulnerable communities.About usThe Salvation Army (Salvos) is a Christian movement and one of Australia's largest charities. We believe in transforming lives and futures through support, safety, community, and opportunity.How to applyPlease submit your resume and cover letter explaining your suitability for the role. Join us in building a brighter future.Equal Opportunity StatementThe Salvation Army is committed to diversity and inclusion. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples.
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