Your new role: As the primary point of contact on the ward, you will play an important role in supporting patient care by delivering high-quality reception and administrative services. Working closely with nursing, medical and administrative teams, you will ensure information is accurate, communication is timely and patients and visitors feel supported throughout their hospital journey. Key responsibilities include: * Answering incoming telephone calls and responding to general ward enquiries * Welcoming, assisting and directing patients and visitors at the front counter * Conducting patient interviews to verify personal and financial information * Completing admissions documentation and the Patient Election Form (PEF) About you: You are a reliable and customer-focused professional who enjoys working in a fast-paced healthcare environment. You communicate clearly, stay organised under pressure and take pride in delivering accurate, high-quality work while treating everyone with respect and empathy. You will bring: * Strong customer service and interpersonal skills * Clear verbal communication and confident telephone manner * Excellent organisation, planning and time-management skills * High attention to detail and commitment to quality outcomes Check out our quick tips and application essentials! What we can offer you: * We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle. * We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. * We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role * You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About us: The Princess Alexandra Hospital (PAH) provides world class health care to adults in Brisbane City's southern suburbs. We employ more than 6,000 staff and are one of Australia's leading academic and research health centres. Our rich history of health care spans more than 100 years. We provide emergency, medical, mental health and surgical services, including liver and kidney transplant. We're a leading academic and research centre. Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and more treatment spaces as part of the Princess Alexandra Hospital expansion. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together.