Switchboard Operator
Organisation / Entity:
Western Sydney Local Health District
Job category:
Administration and Clerical
Job location:
Sydney Region / Sydney - Greater West
Job reference number:
REQ
Work type:
Part-Time
Total remuneration package:
$******* - $
Applications Close:
9th December ****
Be the first point of contact for patients for Corporate Services. Join a supportive team in a dynamic healthcare environment. Make a real impact by delivering exceptional customer service.
Manage calls, triage patients, and schedule appointments to keep oral health services running smoothly.
Employment Type:
Permanent Part Time
Position Classification:
Telephonist Level 2
Remuneration:
$***** - $***** per hour
Hours Per Week:
19
Location:
Westmead
Where you'll be working
You'll be based at Westmead, working within the Western Sydney Local Health Corporates Services department. Our team is committed to delivering high-quality care and exceptional patient experiences.
Collaborative and inclusive team culture. Convenient Westmead location with excellent transport links. Opportunity to contribute to community health outcomes. Supportive leadership and ongoing training. Part of a respected NSW Health network.
What you'll be doing
As a Switchboard Operator, you'll provide customer-focused call centre services for Corporate Services. You'll handle calls, manage appointments, and ensure accurate patient information is maintained.
Answer and respond to internal and external calls professionally
Complete triage questionnaires and assess patient eligibility
Schedule and manage patient appointments, including interpreter liaison
Maintain data accuracy and update patient records
Assist with inquiries and escalated complaints appropriately
Ready to make a difference?
Join NSW Health and help us deliver exceptional to the Western Sydney community. Apply now and be part of something bigger
How to Apply
Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Excellent oral and written communication skills
Demonstrated ability to liaise effectively with a range of individuals including the general public
Demonstrated problem solving skills
Ability to work within a team environment with minimal supervision and use initiative
Extensive and varied clerical / administrative experience in Australia
Demonstrated keyboard / typing skills - minimum typing speed 40wpm
Demonstrated experience with using Windows based software and client related databases
Requisition ID: REQ
For inquiries about the role, contact Zoe Ankrett on
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
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