Service Delivery Lead
We are seeking a skilled Service Delivery Lead to support our growing business.
* Develop strong relationships with key technical customer representatives and grow the strength of the customer relationship from a technical delivery perspective.
* Engage with a balanced cross-section of the customer's operational leaders and stakeholders to ensure that all customer satisfaction pulse points are captured and appropriately responded to.
* Identify technical risks and support the delivery, sales, and presales teams in gathering requirements to develop a solution fit with a strong value proposition.
* Ability to understand the technical complexities of multi-tiered solutions and systems integration, their underlying technologies, and the latest technical tools.
* Take on the lead technical role as part of new customer transitions into service and new technology project transitions for existing customers.
* Lead a team of capable systems and network engineers to deliver business-as-usual services against an agreed statement of work.
The following skills and qualifications are essential for this role:
* Strong Cloud/Server/Network/Security engineering skills, in particular Azure, Cisco, and VMware technologies.
* Proficient in ITIL.
* 5 years minimum experience in an IT environment, preferably in a technical role.
* 2 years minimum experience in a Service Delivery Management role.
* Previous experience in Service Delivery activities including time management, communications, broad knowledge and experience of IT Management, Business Systems, PC networks, and application, experience in written presentations and technical documentation, accuracy, organisation, and management skills, excellent awareness of business financial matters, creative in development of solutions to customers' needs.
Our company is committed to building a culture where everyone feels welcome, respected, and valued. We value diversity, equity, and inclusion and encourage your application.
Please note that we will request reference checks and verification of your right to work in Australia as part of the recruitment process. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.