Job Description
The ICT Customer Support Officer role involves providing technical assistance, maintaining hardware and software, and supporting staff across the organisation.
Key Responsibilities:
* Responding to user inquiries about hardware, software, and network issues
* Installing, configuring and maintaining software applications and IT equipment
* Troubleshooting problems and ensuring efficient use of systems
* Supporting computer networks and assisting with website maintenance
* Repairing or arranging replacement of faulty equipment and peripherals
* Providing training and guidance to staff on IT systems and applications
Qualifications and Skills
* A diploma or higher qualification in IT, computer science, or related field
* Minimum one year relevant experience in ICT support or customer service
* Strong knowledge of computer hardware, software, and network systems
* Excellent communication and problem-solving skills