About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Your Role
As a Service Cloud Account Executive, you will work as a strategic partner to enterprise customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.
Day to Day
* Build and execute a Service Cloud sales strategy across your enterprise territory.
* Act as a trusted advisor to customers, deeply understanding their service and CX challenges.
* Drive revenue growth by expanding within existing accounts and acquiring net‐new logos.
* Evangelize AI‐powered service solutions — including Agentforce — that transform how businesses support their customers.
* Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.
* Exceed annual quota through a consultative, outcome‐led approach.
Ideal Expertise
* 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX.
* A track record of consistent quota overachievement.
* Strong consultative selling skills — discovery, solution framing, negotiation, and close.
* Experience with SaaS and software sales.
* Ability to work cross‐functionally in complex enterprise deals.
* Familiarity with CRM platforms (Salesforce experience a bonus).
Benefits
* Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud.
* Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‐discrimination with all employees and applicants for employment. We assess all employees and prospective employees on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
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