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Membership Growth & Experience Manager
role at
University of Sydney Union (USU)
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Join to apply for the
Membership Growth & Experience Manager
role at
University of Sydney Union (USU)
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Permanent | Full-Time | Camperdown Campus | Hybrid Work
Create unforgettable experiences for thousands of students across Australia's most iconic campus.
Help create unforgettable experiences for thousands of students at Australia's most iconic campus.
At the University of Sydney Union (USU), we believe university life should be more than textbooks and lectures – it should be connection, community, and life-changing experiences. Join us
WHY YOU'LL LOVE THIS ROLE
As the Membership Growth & Experience Manager, you will lead a passionate team and drive two key areas:
Membership strategy – developing and delivering initiatives that increase and retain USU membership year on year.
Student experience – ensuring our programs and events inspire students, foster community, and strengthen member engagement.
This role combines strategy, creativity, and leadership. You'll shape the future of membership at USU while supporting student-led programs that bring campus to life.
WHAT YOU'LL BE DOING
Develop and execute a membership growth strategy that drives acquisition and retention.
Lead and inspire a team across programs including volunteering, student voice, and international student engagement.
Oversee engaging events and campaigns that boost membership numbers and create unforgettable student experiences.
Manage budgets and reporting with both precision and creativity.
Build strong relationships across campus, from student leaders to university executives.
WHAT YOU BRING
Experience creating and delivering strategies that grow and retain membership and customer engagement.
Proven leadership skills – you build high-performing, inclusive, and motivated teams.
Strategic thinking and strong project management capabilities.
Excellent communication and stakeholder management skills.
3+ years' experience in management, membership-based, youth-focused, or engagement-driven roles.
A proactive, adaptable mindset – you thrive in fast-paced, evolving environments
WHAT WE OFFER
Meal card for food and beverage - $15 per day
17.5% annual leave loading
Complimentary USU Rewards membership (discounts on and off campus)
Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
Commitment to learning and development
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management
Industries
Non-profit Organizations, Education Management, and Events Services
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