Ready to make a splash in your career? WaterNSW is seeking an experienced Water Regulation Specialist (Full-Time, Permanent) to join our Customer Assessments & Approvals team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state. In this role, you will be at the centre of managing high‐risk customer enquiries, assessment and approval requests, and complaints with confidence and expertise. Beyond your technical capability, you'll act as a trusted mentor within the Water Regulation team, supporting and coaching colleagues to build capability and consistency across the function. You'll help ensure WaterNSW delivers accurate, timely and consistent assessment and approval services, all while maintaining strict compliance with legislative and regulatory requirements.
This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career. It is ideal for someone who thrives in complexity, values collaboration, and is motivated by making a meaningful impact on customers, communities, and regulatory integrity.
Location: Grafton is the preferred location for the role, however we are also considering having the preferred candidate to be based in our Dubbo or Narrabri office.
Benefits
* Flexible working
* Work a 9‐day fortnight at full pay on the Enterprise Agreement
* Up to 16 weeks paid parental leave
* Fertility leave
* Corporate wear allowance
* Professional development and educational assistance
* Access to remote area benefit packaging – based on work location
* Salary starting from $112,408 base + super
* And so much more!
Responsibilities
* Review and process complex licence, dealing & approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies & procedures.
* Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
* Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
* Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
* Ensure objections are managed effectively to ensure compliance with regulatory requirements.
Qualifications
* Diploma or degree in relevant discipline, or relevant equivalent industry experience.
* Extensive experience working within a regulated environment to process customer applications.
* Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace.
* Excellent customer service skills & experience to respond to customer enquiries and resolving customer conflict in an appropriate manner.
* Willing to travel around NSW and has a current NSW Drivers License.
* Desirable: Mapping and geospatial experience.
Our Commitment & Culture
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone.
Please note applications for this position will close on Thursday 30th April 2026, 5.00pm.
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