Be part of the team transforming business technology into impactful solutions.
True performance for our customers starts with a true belief in our people.
It's why we've structured our business to help our teams, and their talents, shine bright.
It's why we've created a workplace where people of all backgrounds, beliefs and experiences are warmly welcomed and always empowered.
And it's why we've built an organisation where real innovation, fed by passion and cultivated by collaboration, makes a genuine impact.
Because the innovative technology solutions we build, deliver and manage are only as smart as the people that power them.
What our team say
David Vernon
Field Services Engineer, Brennan Australia
"With it's incredible team culture, supportive environment, and opportunities for growth, Brennan is a phenomenal place to work. I'm proud to be part of a team that values growth and collaboration and empowers women to thrive."
"Starting with Brennan as an intern was an exciting experience. Talented professionals mentored and guided me at every step, helping me hone my technical skills, gain hands-on experience, and prepare me for more complex tasks. So much so that when I transitioned to become a Systems Engineer, I really felt the continuous learning opportunities and company support had helped make it possible."
"From my very first hour, I've felt seen and welcomed at Brennan and have been humbled by the support provided by my peers. In addition, our ongoing collaboration with Microsoft enables our teams with the best of their toolsets."
Technology Governance Manager, Brennan Australia
"Every day brings something new at Brennan, ensuring there is never a dull moment. It offers great opportunities for learning and growth. And the recognition for my efforts makes me feel valued and motivated."
"The culture at Brennan is exceptional, with colleagues always eager to offer support and efforts consistently recognised and appreciated."
Security Engineer, Brennan Sri Lanka
"Working for Brennan means being at the forefront of technological innovation. We are fortunate to be part of a dynamic, collaborative and supportive team that truly values creativity and progress."
Head of Operational Technology, Brennan Australia
"Brennan is a company that truly values its people. It's strong customer focus and integrated values create an environment where learning and growth are consistently encouraged. The people-first policies foster belonging and inspire continuous improvement. Brennan is a place where efforts are recognised, and there are so many opportunities to thrive."
Pradeep Musham
"Working at Brennan has been exceptional. Starting as an IT intern, I was guided through new challenges and given a wide range of learning opportunities. Making the experience even more remarkable is how women are welcomed and encouraged to thrive. A culture of inclusivity coupled with a growth-oriented approach has made Brennan an ideal place to launch and develop my career."
"Brennan is a place I can grow, personally and professionally. The Women Rising program and leadership training have been amazing opportunities, and I really appreciate the supportive environment and positive culture within the business."
Janet Rai
Global offices.
Local colour.
With an international footprint, global ambitions and our deeply connected and collaborative teams, we're making our mark on the world. We're headquartered in Sydney, welcome talent from anywhere, and champion the vibrant local cultures wherever we have offices, with benefits and work values tailored to match.
Company divisions
Our Teams
Extraordinary people. Diverse teams. Shared purpose. Find your space and place at Brennan.
Genuine recognition? Too true.
Rewards. Recognition. Relaxation. We don't just pay them lip service. They're hardwired into our culture.
Awarded to our top performers, outstanding contributors, and those who truly live our values, Brennan's Daredevils is our annual, all-expenses paid, overseas trip open to every team member in every Brennan office around the world.
From jetting off to San Francisco, sitting trackside at Singapore's F1 weekend, or snowboarding in New Zealand (to namedrop just a few), Daredevils is how we show our true gratitude – and your chance to bask in well-earned glory.
Company values
Real values that drive
true performance
Technology never stands still. Neither do we. It's why we foster a culture of collaboration and commitment, ownership and improvement to make our lives – and those of our clients – better than they were yesterday. Here's how.
True opportunities, open now
Explore our open roles and join the team transforming business technology.
Senior Service Desk Analyst
* IT & Telecomms
* Service Desk
* Melbourne
* Permanent / Full Time
7/7/2025
* Join the largest Australian owned Systems Integrator
* Have unlimited learning and career development opportunities
* Tailored career development plans to match your career goals
Brennan. Where true performance thrives.
At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It's a claim backed by ourTrue Performance System– a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
* Training and certification bonuses
* Culture Awards that recognise excellence
* Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
* Vibrant, fun social activities
* Discounted hardware and software
* An environment that embraces learning and development
The role:
Due to an internal promotion, we are looking for an experienced Senior Service Desk Analyst to join our friendly and high-performing teamin Melbourne. This role will require some onsite work so the ability to be flexible in terms of travel will be important. In this role, you will act as the escalation point for complex incidents and Service Requests. The Senior Service Desk Analyst primarily handles higher-tier support and contributes to the overall efficiency of the service desk.
This role will require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 8:00am – 6:00pm (Sydney time) and the option to work one weekend day a month (on average).
Key Responsibilities:
* Troubleshoot and resolve escalated Level 2 Incidents and Service Requests involving desktop hardware, operating systems (Windows/macOS), mobile devices, and core business applications, ensuring minimal disruption to client operations.
* Support a range of technologies commonly used in MSP environments, including Microsoft 365, Exchange Online, Teams, SharePoint, Active Directory, Azure AD, VPN, remote desktop services, and endpoint security platforms.
* Perform advanced troubleshooting for network-related issues such as connectivity failures, DNS, DHCP, Wi-Fi configuration, and VPN problems, in collaboration with infrastructure teams where necessary.
* Provide support for remote access tools and platforms, imaging and deploying new devices, performing user account administration, and managing group policies and permissions.
* Act as an escalation point for Service Desk Analysts, guiding them through resolution steps, assisting with tickets outside their scope, and ensuring best practices are followed for ticket documentation and escalation.
* Continuously identify opportunities to improve support efficiency by refining Service Desk procedures, automating repetitive tasks, and proactively suggesting process or technology enhancements.
* Create and maintain accurate, detailed documentation for troubleshooting steps, client-specific configurations, onboarding processes, and technical Standard Operating Procedures (SOPs).
What skills and experience you bring:
* Advanced Technical Troubleshooting – Proven ability to resolve complex issues across desktop, network, and application environments.
* Strong Knowledge of Microsoft Ecosystem – Hands-on experience with Microsoft 365, Azure AD, Exchange Online, Teams, SharePoint, and related admin portals.
* Networking Fundamentals – Understanding of TCP/IP, DNS, DHCP, VPNs, and remote access technologies.
* Ability to identify recurring issues, perform root cause analysis, and collaborate with relevant teams and Problem Management to implement long-term fixes.
* Understanding of Incident, Service Request, and escalation processes in line with ITIL standards.
* Strong ability to manage tickets in an ITSM tool with clear and detailed documentation.
* Candidates who are NV1 cleared are highly desirable.
Note:As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.
Brennanis an equal-opportunity employer
Partner with us for reliable IT support. Contact us now and find out how we can streamline your IT needs
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