Overview
1.0 fte, full time ongoing position
Salary: $84,951.00 p.a. plus superannuation
Location: Dandenong, Cranbourne, Frankston, Berwick, Mornington Peninsula
BELONGING & INCLUSION
Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
ABOUT THE ROLE
The Library and Learning Centres are positioned as the hub of campus life, providing a reliable, relevant and welcoming service point to receive learning support, study, engage with services or socially connect.
The Senior Library and Learning Services Officer is responsible for the coordination and delivery of seamless frontline services, which enrich the student experience and support students to achieve their study goals. The role leads the Library and Learning Services team, ensuring the library’s frontline service operates efficiently and effectively. The role will coordinate day-to-day operations across multiple campuses and via numerous service channels.
Your key responsibilities include:
- Provide dynamic leadership and direction to frontline library staff to ensure that service delivery is efficient, effective and customer focused.
- Recruit and assist in the selection of Frontline staff, coordinating appropriate development activities to ensure that staff have the necessary qualifications, skills, knowledge and experience to fulfil their functional responsibilities.
- Coordinate day-to-day operations of the Learner Support Services staff across multiple campuses and service channels.
- Ensure daily and weekly rosters are up to date to ensure smooth service delivery.
- Coordinate orientations of services available to the Chisholm community and assist in the organisation and running of vendor presentations and events within library spaces.
- Undertake regular desk duties and visits to campus libraries within the portfolio.
- Ensure customer enquiries and needs are responded to in line with Chisholm policies and procedures.
- Provide technical support to students and learners in an increasingly digital learning environment.
- Promote opportunities for students to engage across all campuses and develop and distribute library promotional material.
- Provide recommendations to the Library Team Leader and Head of Student Support & Engagement regarding opportunities for system or process improvements.
- Provide Tier 1 support to Library users creating a positive student experience.
- Maintain a respectful, secure environment free from violence, aggression, bullying, sexual harassment and discrimination.
ABOUT YOU
You are a highly motivated individual with:
- Well-developed leadership and team management skills;
- Experience working in digital library environments;
- Demonstrable current experience and knowledge of library procedures and practices;
- A strong (Intermediate) level of competency using MS Office (Word, Excel, email).
- Demonstrated experience in assisting others by troubleshooting and applying proactive problem-solving skills;
- Highly developed oral communication skills, as well as highly developed interpersonal and customer relation skills;
- Current experience in providing customer service support in a complex and demanding educational environment;
- Ability to work collaboratively and adopt a team-work approach;
Qualifications
- A relevant qualification at a minimum of Diploma level or a combination of lesser qualification and significant library experience
ABOUT US
Chisholm is one of the largest vocational training providers in the state with over 1,400 dedicated staff supporting 41,000 students who study at Chisholm and training at our campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education. We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. Diversity and inclusion help us attract, recruit, engage and retain a talented team. To learn more about Chisholm, visit our website.
WHAT WE OFFER
- An Inclusive work culture: Chisholm is resolutely diverse and celebrates our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
- Professional Development: continue to grow your career as you nurture your students.
- Networking Opportunities with Industry Partners.
- State-of-the-art facilities on our campuses.
- Free on-site parking and locations close to public transport.
- Free Employee Assistance Program – confidential support.
How to apply
If this is the job for you, please apply now. We look forward to receiving your application!
Important information about your application:
Your application should include:
- a cover letter
- your resume
- contact details of three referees
Please note, appointment to this position is subject to safety screening requirements including:
- Verified copies of all qualifications and transcripts as listed on the resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Verified copy of unrestricted rights to work in Australia
- Verified Police Check (position dependent)
Let us know if you require any adjustments to the recruitment process by emailing
Applications close 6pm, Sunday, 5 October 2025. Chisholm Institute reserves the right to withdraw an advertised position at any stage.
If you have questions regarding the position, please contact Maddy Lawrence, Team Leader, Library Services at
Find out more about us by visiting our website and social media sites.
#J-18808-Ljbffr
📌 Senior Library And Learning Services Officer
🏢 TAFE Victoria
📍 City of Greater Dandenong