At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting‐edge, environmentally efficient infrastructure to service the specific requirements of local and international customers.
WITH 17 data centres across 7 major cities in Australia and multiple international sites, NEXTDC is a public, ASX‐100 listed technology company dedicated to supporting our customers' digital infrastructure.
Job Description
As our Head of Global Integrated Operations, you'll lead and evolve NEXTDC's 24/7 Global Integrated Operations Centre (GIOC), ensuring consistent incident management, operational oversight and communication throughout our organisation and customers.
You will play a key role in aligning operational teams, improving data visibility and driving strategic initiatives that support our growth and customer commitments.
* Leading the 24/7 GIOC to ensure operational visibility and accountability across the business
* Driving continuous service improvement and operational excellence across global teams
* Overseeing incident, issue and action management to ensure consistency, tracking and resolution
* Delivering operational reporting and KPI monitoring aligned to customer and internal SLAs
* Supporting the implementation of strategic initiatives across NEXTDC in partnership with executive leadership
* Enhancing operational transparency through integrated data systems and reporting tools
* Facilitating cross‐functional collaboration and communication across global teams
* Supporting global budget planning and operational forecasting models
Qualifications
* Strong data and analytical capability with a data‐driven approach to operational strategy
* Proven success leading operations in fast‐paced, multi‐site environments
* Ability to build partnerships and collaborate across business functions
* Strong problem‐solving and risk‐management capability
* Exceptional leadership, communication and stakeholder engagement skills
* Ability to lead, inspire and develop high‐performing teams
What you'll bring
* 8+ years' experience in leadership or senior management roles
* 5+ years' experience within mission‐critical environments
* Strong team collaboration and communication skills
Benefits include hybrid work practices, gifted share options, NEXTDC days, volunteer days, professional development, holistic well‐being and mental health programs, and great opportunities for growth within the company.
Location: This position may be based in Sydney or Melbourne.
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
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