Purpose As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests' experiences to new heights. Your passionate direction will ignite the Concierge team's drive to consistently provide exceptional customer service. With a leadership style, that is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day. Primary Responsibilities Foster genuine connections with guests, making them feel valued and comfortable during their stay Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services Skills and Experience Experience as a Concierge, ready to flex your leadership skills and take the next step in your career The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required