Join to apply for the Hotel Manager role at The Ritz-Carlton Hotel Company, L.L.C.Join to apply for the Hotel Manager role at The Ritz-Carlton Hotel Company, L.L.C.Additional InformationJob Number25074286Job CategoryProperty LeadershipLocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAt The Ritz-Carlton, we craft experiences that stay with our guests long after their stay ends. Rooted in the heart of Melbourne, our hotel is a beacon of refined elegance and luxury service, offering sweeping views, world-class amenities, and a commitment to excellence that defines the Gold Standard. We are seeking an accomplished and visionary Hotel Manager to lead with passion, inspire excellence, and uphold our legacy of exceptional service and genuine care. This is your opportunity to co-lead this distinguished hotel, setting the benchmark for excellence, leaving a mark that defines the future of luxury hospitality.Job SummaryFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Housekeeping, Engineering/Maintenance, Food and Beverage/Culinary, Event Management, Recreation/Fitness Center, Security/Loss Prevention, Retail/Gift Shops, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.CORE WORK ACTIVITIESManaging Profitability and Departmental BudgetsKeeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.Reviews financial reports and statements to determine how Operations is performing against budget.Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.Strives to maintain profit margins without compromising guest or employee satisfaction.Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.Makes and executes key decisions to keep property moving forward towards achievement of goals.Managing Property OperationsStrives to improve service performance.Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.Ensures core elements of the service strategy are in place to produce the desired results.Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.Leading Property Operations TeamsEstablishes a vision for product and service delivery on property.Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.Ensures employees are treated fairly and equitably.Managing and Conducting Human Resources ActivitiesObserves service behaviors of employees and providing feedback to individuals and/or managers.Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.Stays knowledgeable of leadership talent in the property.Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.Our Benefits:Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWe are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at The Ritz-Carlton Hotel Company, L.L.C. by 2xSign in to set job alerts for “Hotel Manager” roles.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoArea General Manager Lancemore Hotel GroupMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$75,000.00-A$85,000.00 1 week agoDirector of Beverage and Food - W MelbourneMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia A$200,000.00-A$230,000.00 1 week agoBrunswick, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 4 days agoDoncaster, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoManager Of Restaurants (M/W) Club Med ResortMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 days agoRestaurant Manager Lancemore Mansion Hotel Werribee ParkWerribee, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoRowville, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 days agoDocklands, Victoria, Australia 6 days agoExecutive General Manager, Commercial & PartnershipsMelbourne, Victoria, Australia 2 weeks agoCremorne, Victoria, Australia A$75,000.00-A$80,000.00 6 days agoMelbourne, Victoria, Australia 1 week agoElsternwick, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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