Join to apply for the
Service Advisor
role at
The Toro Company
1 week ago Be among the first 25 applicants
Join to apply for the
Service Advisor
role at
The Toro Company
An opportunity exists for a driven and customer focused applicant to join our Equipment team in for a ***** month parental leave cover. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day to day operations of the service centre.
What will you do?
Be the first point of contact for all Service calls
Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
Manage incoming service request calls and gather information to enable service teams to carry out works
Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
Prepare customer quotes for service works in consultation with Service managers
Ensure work orders are completed, updated and correlated with technician times
Process completed purchase orders and invoice completed job cards into systems when required
Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
Perform additional administrative duties as required
What do you need?
Strong customer service skills and a customer first focus
Polite and professional phone manner
Experience in an administrative support role
Knowledge and experience in dealing with end users
Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
Strong computer literacy, in particular, experience in Microsoft applications
Experience in use of ServiceMax and SAP
Highly organised and demonstrates a flexible and proactive approach to the work environment
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
To apply
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page AUS1.
Only shortlisted candidates will be contacted.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Machinery Manufacturing
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