* Full-time permanent position* Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)* This position is open to Aboriginal and Torres Strait Islander candidates only; this position constitutes an equal opportunity measure under s105 of the Anti-Discrimination Act 1991(Qld).* Based at# **Acknowledgement of Country**The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ operates. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. We recognise their valuable contributions to Australian and global society.# **About This Opportunity**The position works within the Faculty of Science Academic Services team to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff.In this role you will complete a diverse range of administrative processing tasks, associated day-to-day problem resolution and maintenance of administrative systems.***For further information, please click to view the information booklet.*****Key responsibilities will include:*** Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation.* Process applications and documentation for students in relation to admission, progression,, credit, study abroad, course enrolment, surveillance, and other student administration tasks.* Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.* Assist with the review of procedures and processes, and assist with implementing agreed change.* Assist with reviewing the accuracy of information in University databases, websites and publications, including study guides, faculty website, UQ Answers and information sheets.# **About UQ**Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:* Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave* 17% superannuation contributions* 17.5% annual leave loading* Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight* Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family* UQ Study for Staff* On campus childcare options* Affordable parking (from just $6.40 a day)* Salary packaging optionsAs part of our team, you'll have access to cultural leave, allowing you to maintain and celebrate your cultural responsibilities. You'll also have the opportunity to connect with vibrant staff networks, including the Aboriginal and Torres Strait Islander Staff Network, fostering a strong sense of community and belonging. Be part of an organisation that respects and champions Indigenous voices, your journey starts here!# **Our Commitment**UQ is committed to Aboriginal and Torres Strait Islander peoples' learning, discovery and engagement. The University's Strategic Plan outlines strategies aimed at increasing opportunities for Aboriginal and Torres Strait Islander peoples, which are supported through the development of a Reconciliation Action Plan and Aboriginal and Torres Strait Islander Employment Strategy. Here in Australia, we especially want to play a leading role in reconciliation as advocates with and for Aboriginal and Torres Strait Islander peoples and communities.# **About You*** A sound understanding of administrative processes relevant to student and academic administration, or the ability to gain such knowledge.* Demonstrated ability to establish priorities and meet deadlines.* Attention to detail and accuracy in written work.* Ability to exercise initiative and judgment and to work independently and autonomously.* A strong orientation to the provision of a high level of customer service.* The ability to work collaboratively and effectively within the team.* An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.* Knowledge of University student computer systems and packages e.g. Microsoft Office, SI-net, and the use of CRM systems would be desirable but not essential.# **Additional Criteria****Special / Equal Opportunity Measure:** The University of Queensland considers that the filling of this position is intended to constitute a special / equal opportunity measure under section 105 of the *Anti-Discrimination Act 1991* (Qld) and section 8(1) of the *Racial Discrimination Act 1975* (Cth). The position is therefore only open to Aboriginal or Torres Strait Islander applicants.The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.# For more information about this opportunity, please contact Mark Holland at mark.holland@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line. # All applicants **must** upload the following documents in order for your application to be considered:* Cover letter summarising how your background aligns to the **'About You'** section* Resume# **Other Information**UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.Your cultural identity will be respected, valued, and embraced in this role.**Applications close Sunday 22 March 2026 at 11.00pm AEST (R-61634).**UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit .#J-18808-Ljbffr