Posted Tuesday, May 5, 2026 at 2:00 p.m.
Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
Sirva is now seeking an Imports Specialist to support our international clients in AU/NZ based out of our Richlands branch, Brisbane. This role offers a hybrid working model with work from home available.
Why work for Sirva?
Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People Leaders what works best for you.
Position summary
To support all aspects specific to the Inbound AUNZ product ensuring maximum efficiency, professionalism and consistency of service provided to all clients, our Allied locations, and in conjunction with other regional Leaders and Move Management CX team members across the APAC region.
Functions and Responsibilities
* Monitoring professional and congenial liaison with sister companies, franchises, partner agents, agents, Customs & Quarantine Authorities, Shipping Companies and other Commercial Entities always, endeavoring to assist them where possible and ensure prompt response is given to all correspondence, including E-mails.
* To report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
* Receive and register all import documentation into AMOS, EDI and Customs CMR systems, always being mindful of the penalties incurred for late reporting to Customs.
* Closely monitor shipment arrival schedules to ensure early reporting to Customs to avoid late reporting penalties.
* Liaise with Shipping Companies and other Commercial Entities to establish any charges due and arrange due payments, obtain necessary documentation to collect containers from the wharf.
* Escalate instances of habitually delinquent overseas offices, agents or affiliates to management as appropriate.
* Liaise with Operations Departments nationwide to ensure timely collection of containers from the wharf.
* Close monitoring of container unloading in a timely manner to facilitate deliveries within the required time frames.
* Process Quarantine treatment directions and charges within the required timeframes.
* Ensure timely receipt of Customs & Quarantine clearances to enable delivery to be made within the company standard time frames.
Qualifications and Preferred Skills
* Knowledge of import regulations and processes.
* Experience with import documentation and customs clearance.
* With relevant experience in the same industry - Relocation and moving services.
* Strong organizational skills; the ability to function as part of a team while acting as a self-starter
* Ability to manage deadlines, multi-task and operate in a fast-paced environment
* Proficiency in Microsoft Office and inventory management software.
Apply Now
If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.
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