About the Job
Natoora is looking for a Customer Service Assistant and Account Executive to support our Account Management team.
You will join a small, friendly team at an exciting time. A natural all‐rounder, you will support both the Coles launch and our B2B Account Managers with our restaurant portfolio.
We are looking for someone genuinely excited to help our customers and work as a team. Human relationships are the most important part of our supply chain.
Responsibilities
* Maintaining and updating the Natoora Catalogue on the Coles systems
* Create and coordinate marketing assets and 'back of pack' information
* Ensuring all Food Safety information is kept up to date
* Coordinating orders with our Operations team
* Implementation of our promotional strategy
* Oversight of a range plan that delivers sales success whilst showcasing the best of Natoora's produce
* Use data to analyse the success of strategies and further drive performance
* Keeping chefs up to date on our products and availability
* Handle invoicing and credit notes with precision and timeliness
* Dealing with order problems, ensuring prompt resolution and effective communication to customers
* Manage and process orders accurately and efficiently
* Help to identify and push overstock across our sales channels
* Liaise closely with the warehouse, transport and sales teams to ensure orders are picked, packed, and delivered on‐schedule to Natoora's quality standards
* Updating 3rd party product catalogues
About you
* Proactive, problem solving and calm under pressure
* Able to communicate and work across departments
* Excellent, professional verbal and written communication and interpersonal skills
* Well organised and able to work to deadlines
* Experience and knowledge of the food industry or retail is desirable but not essential
* Proficient use of Excel is essential and experience of Tableau or a similar tool would be desirable
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